Refund Policy
Last updated: November 2026
Once you have accessed or used any paid content, no refund will be issued. This applies to all passes and all qualifications.
No Refund Once Used
Because all content is digital and delivered instantly, accessing it constitutes full use of the service. Refunds are not available if:
- You have answered or viewed any paid practice question
- You have viewed any study notes, explanations, or exam tips
- You have started or completed any mock exam or simulator session
- You have used the adaptive engine or any analytics features
- Your pass has expired
When a Refund May Be Considered
Refunds are only considered where you have purchased by genuine mistake and have not accessed any paid content, provided you contact us within 14 days of purchase.
How to Request a Refund
For refund enquiries, email us at getintouchdocevia@outlook.com within 14 days of purchase. Include your account email and order number.
If we verify that no paid content has been accessed, we will process your refund within 5 business days. Refunds are returned to the original payment method and may take 5-10 business days to appear depending on your bank.